Client Services & Support (CS&S) is IS&T’s primary client-facing department, and consists of five teams with approximately 100 employees all dedicated to providing Best-in-Class support for the BU Community, focusing on a culture of service. CS&S provides service ownership for ten services and forty service components within IS&T’s service catalog, and owns nine processes/practices within IS&T’s IT Service Management framework (ITSM). CS&S handled over 115,000 inquiries via our IT Service Management system in 2018, and has averaged over 955,000 inquiries since 2013. Detailed descriptions of each department can be found under the org chart.
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