Stacy Gianoulis

Stacy Gianoulis

Assistant Vice-President for Client Services & Support (CS&S) at Boston University

Client Services

Stacy Gianoulis - Client Services

Client Services & Support (CS&S) is IS&T’s primary client-facing department, and consists of five teams with approximately 100 employees all dedicated to providing Best-in-Class support for the BU Community, focusing on a culture of service. CS&S provides service ownership for ten services and forty service components within IS&T’s service catalog, and owns nine processes/practices within IS&T’s IT Service Management framework (ITSM). CS&S handled over 115,000 inquiries via our IT Service Management system in 2018, and has averaged over 955,000 inquiries since 2013. Detailed descriptions of each department can be found under the org chart.

Under the purview of Client Services & Support is a support center for the BU Community, called the IT Help Center, which features two walk-up locations where faculty, staff, and students can visit to receive IT support for the 200+ services that IS&T provides to the enterprise. At the primary IT Help Center location (179 Amory Street) you may also check in computers for hardware repair. A third walk-up location is solely dedicated to faculty members and IS&T’s Classroom Technology and Support service. In addition to full-time staff, the Client Services & Support bolsters its team with student employees who often move on to find jobs within IS&T after graduation.

Keep up to date with the latest articles, blogs and interviews from Stacy.

career development in support centers

Career development initiatives are a two-fold investment. They don’t just benefit the individual, they’re also incredibly advantageous for the organization.

How to Interview a Service Desk Analyst

The purpose of a job interview is to give you, the employer, the opportunity to assess whether a candidate’s qualifications and career ambitions align with your company and its mission.

How Technology is Transforming Customer Support

Technology is proving to be an incredible game changer for companies, improving the scope and speed with which they can engage customers and enhancing the level of support they’re able to provide.

Stacy Gianoulis - Customer Support

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