Media

Stacy Gianoulis enjoys contributing his expert opinion on various topics. Stay connected with Stacy in the media with the following links!

Interview: Stacy Gianoulis

Stacy Gianoulis was born in Boston, raised in a multi-generational Dorchester household with parents, grandparents and four brothers. Stacy’s grandfather moved from Greece to Boston at age eleven, and by the time he was seventeen, he was running his own business. He was autodidactic, as a successful investor in the stock market. He spent hour upon hour sharing his knowledge and wisdom with Stacy.

career development in support centers

Career development initiatives are a two-fold investment. They don’t just benefit the individual, they’re also incredibly advantageous for the organization.

How to Interview a Service Desk Analyst

The purpose of a job interview is to give you, the employer, the opportunity to assess whether a candidate’s qualifications and career ambitions align with your company and its mission.

How Technology is Transforming Customer Support

Technology is proving to be an incredible game changer for companies, improving the scope and speed with which they can engage customers and enhancing the level of support they’re able to provide.

The Doors Higher Education Can Open

For the past 17 years, Gianoulis has been working for Boston University. He began as a Manager of Technical Services for three years, then became the Manager of University Computers. Next, he moved on to Project Director for the IT Help Center for a year ...

How to Properly Handle Customer Complaints

Dealing with customer complaints is an all but inevitable aspect of doing business. Employees will make mistakes, and the products or services you provide aren’t always going to measure up to expectations.

How to Reduce Cost While Maintaining Client Satisfaction

In the world of business, there will always be opportunities for companies to increase their efficiency. In many instances, this end may be achieved by reducing costs. While this is universally a challenging process, requiring deliberation throughout, it is ...

Achieving Exceptional Customer Service

The success or failure of a business often hinges on one key aspect of its performance: its customer service. Great customer service confers an impressive array of benefits, including increased loyalty and sales, more referrals to other customers, and a positive work environment for your employees.

a Beginner’s Guide to IT Service Management (ITSM)

With the need for IT services being greater than ever within many organizations, IT service management (ITSM) has become absolutely vital to a company’s performance and success.

IT Professional, Stacy Gianoulis Provides an Overview of ITIL 4

ITIL 4, released in early 2019, is the latest version of the popular ITSM framework which has become the gold standard for managing companies’ IT infrastructure. This latest release ...

A Brief Overview of Lean Six Sigma with IT Professional

Lean Six Sigma is a robust methodological system for organizations that uses the concerted implementation of specialized tools and enhanced business practices to ...

3 Best Practices for Using KPIs to Optimize IT Help Desks

Smart and successful organizations of all sizes — from small firms to large enterprises — are using KPIs to enhance the performance, productivity, efficiency and cost-effectiveness of their IT help desk.

Four Critical KPIs for IT Help Desks

he wisdom — and for some, the warning — that “you cannot manage what you cannot measure” has broad application across the business landscape. However, one area where this tenet is ...